The Office for People With Developmental Disabilities (OPWDD) now has a place on its homepage where you can quickly access information about care management and Care Coordination Organizations (CCOs). Visit http://opwdd.ny.gov/ and click on the box titled Questions About Care Management?
Each CCO has a Customer Service Liaison who can help you with problems or questions you have about care management. Those liaisons are listed on the OPWDD web page at: http://opwdd.ny.gov/opwdd_services_supports/service_coordination/care_management_contacts
If you or someone you care for receives care management services and is having trouble getting assistance from a Care Manager, OPWDD’s regional Care Coordination Support Liaisons can also help. These liaisons are listed on OPWDD’s website at the following link: http://opwdd.ny.gov/providers_staff/care_coordination_organizations/service_coordination/medicaid_service_coordination/contacts